Rogers,
Your new iPhone data plans are absolutely ridiculous. Virtually every other country offering the iPhone includes unlimited data at no extra premium. The fact that the data bandwidth offered for each iPhone plan is so low coupled with the latest 3G capabilities effectively renders the device useless. The estimated usage scenarios per plan are not realistic and do not factor in secondary data usage options (i.e. 3G applications, iTunes Store, &c…). Not to mention next to no minutes and SMS, and lack of a rollover minutes capability. It’s as if you are barely offering a service, and simply charging for iPhone ownership. You are locking Canadians in to what seem to be third world plans from nearly a decade ago. It’s not fair to your loyal customers who are being forced to pay these exorbitant prices.
It’s truly a sad day for Canadians and tech enthusiasts, knowing we have been abandoned by the one company that really could have made a difference.
Sincerely,
Gianni Chiappetta
Update: Rogers reply after the break, and yes they spelled my last name wrong.
Dear Gianni Chiapetta,
Thank you for taking the time to write to us, we appreciate your use of online customer service.
In your recent email, you have informed us that you are unhappy with the data plans for the upcoming iPhone 3G.
We are sorry to hear that our iPhone 3G voice and data packages are less than you were expecting. We would like to point out that they do offer more data and airtime than our traditional packages and they also come with the added features of bonus text messages and visual voicemail.
However, we appreciate that this release has come with expectations from our customers. At Rogers we are always aiming to improve service to better meet the needs of our customers and we appreciate your feedback. Your comments will be passed along for further review and consideration.
Thank you for contacting Rogers.
For future email correspondence with respect to this e-mail, please quote reference number [redacted]
Regards,
Heather N.
Rogers Online Customer Service
http://www.rogers.com
June 27th, 2008 at 2:36 pm
“Loyal customers”? More like customers of duopoly. Monopoly when it comes to an iPhone.
Link to rates.
So… $120/month for a sub-par package? I kind of suspect there are other unlisted fees… before taxes. Lets ask Pema to move to California.
June 27th, 2008 at 2:44 pm
Rogers enrages me, they have us all by the balls being the only GSM provider, they know it and they are laughing all the way to the bank.
June 27th, 2008 at 2:52 pm
Well said Gianni… I believe I saw a petition around for this. I’ll try and find the URL.
June 27th, 2008 at 2:55 pm
http://www.petitiononline.com/iPhone99/petition.html
June 27th, 2008 at 2:57 pm
@tony I’m down for Cali!
@carsten It’s outrageous, I don’t even know how this is legally possible.
@andrew I believe there is another petition is at http://www.fuckyourogers.com
June 27th, 2008 at 7:04 pm
I’m not sure what the fuss is about. Compared to the rest of the world, right, the plans are crazy, but compared to the other plans in Canada, they’re pretty great.
A comparable plan on any provider now is 120-150/month (mine is ~120 now), but the new plan is 60. I’m totally onboard for the iPhone2. Woot!
J